Terms of Service

Welcome to Mazur IT. By accessing or using our website (www.mazurit.com) and submitting our digital forms, you agree to comply with and be bound by the following terms and conditions.

1. General Use 

The content on this website is for general informational purposes and to facilitate the request of IT support and service quotes. We reserve the right to modify or discontinue any aspect of the site at any time without notice.

2. Service Requests and Quotes 

Submitting a "Quote Request" or "Service Request" through our website does not create a binding legal contract or guarantee of service. All quotes provided based on your form submissions are estimates. Final service agreements, pricing, and specific IT responsibilities will be outlined in a formal, separate agreement or Managed Services Contract provided by Mazur IT.

3. User Responsibilities 

When submitting information regarding technical issues or network specifications, you agree to provide accurate and complete data to the best of your knowledge. Misrepresentation of your network size or current IT infrastructure may result in inaccurate quotes or delayed service.

4. Cybersecurity and Emergency Support 

While we strive to respond to all inquiries promptly, submitting an inquiry via our website does not guarantee immediate emergency response unless you are an existing client utilizing established, secure support channels.

5. Limitation of Liability 

To the fullest extent permitted by law, Mazur IT shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website, or from any reliance on the information provided on the site.

6. System Security, Hardware Limitations, and Backups 

While Mazur IT utilizes industry-leading cybersecurity practices, no antivirus software or security measure can guarantee 100% protection against all malware, ransomware, or emerging cyber threats. We strongly advise that the only complete mitigation strategy against permanent data loss is maintaining a verified, redundant backup system.

Furthermore, Mazur IT cannot guarantee the performance or lifespan of aging infrastructure. We are not liable for data loss, operational downtime, or out-of-pocket repair costs resulting from outdated hardware, unsupported operating systems, or machines that lack an active manufacturer warranty. Clients choose to run out-of-warranty or obsolete systems at their own operational and financial risk.

7. Governing Law 

These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois.

8. Inquiries 

If you have any questions regarding these Terms, please reach out to us at: inquiries@mazurit.com.